FAQs / Help
Please click on a question to see the answer…
How do I use my DigiTickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
Do you issue refunds?
No, we regret we are unable to issue refunds online. Please speak to us in store.
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
I don't have a printer...
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Is there wheelchair access?
Jeanie Johnston: No
Dublin Discovered: Yes, 2 wheelchairs per sailing
Killary Fjord: Yes
Canal Boat Restaurant: No
Can I purchase a ticket in-store or on the day?
If there are spaces available you can book on the day, but if we are full, then you cannot. But you can book in store for another date.
How can I get in contact with you?
Jeanie Johnston Tall Ship:
Address: City Moorings, Custom House Quay, Dublin 1
Phone: +353 1 4730111
Dublin Discovered Boat Tour:
Address: Bachelors Walk, Dublin 1
Phone: +353 1 473 0000
Killary Fjord Boat Tour:
Address: Nancy’s Point, Leenane, Co. Galway
Phone: +353 91 566 736
Canal Boat Restaurant:
Address: Charlemont Place, Dublin 2
Phone: +353 1 473 1000